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Birds, Etc. - Our Guarantee

Our guarantee is pretty simple.  If any of our products are not up to your standards, then you may return them for a full refund of the purchase price subject to the conditions below.
We only ask a couple of things:
nest boxes:   Send us an e-mail at info@birdsetc.com or telephone us at 512-275-6420 and we will provide you with shipping instructions.  The items must be unused and the return shipping date must be within one week of the time that you receive them.  There is no guarantee of any sort past the 7 day inspection period or if the nest box is modified or used in any way.
Bird Butlers:  If you follow the instructions provided and your bird does not begin using the Bird Butler within one week, you may return it for a full refund of the purchase price.  (The vast majority will be using it within the first day!)  Send us an e-mail at info@birdsetc.com or telephone us at 512-275-6420 and we will provide you with shipping instructions.  The Bird Butler needs to have a shipping date within 14 days of the time that you receive it.  There is no guarantee of any sort past the 7 day trial period.

Your account will be credited for the full purchase price of the item when your return is received.  Shipping charges are non-refundable unless there is a manufacturing defect or similar problem.  Return shipping charges will be your responsibility unless there is a manufacturing defect or similar problem.

Birds, Etc. - Our Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: The privacy practices set forth in this privacy policy are for this website only. If you link to other websites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your order. Your personal information, including e-mail addresses, will not be sold, used by, or transmitted to any third party other than stated below. 

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees have access to this information.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: info@birdsetc.com
By Phone: 512-275-6420

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Birds, Etc. - F.A.Q.'s

How long will it take for my bird to learn to use the Bird Butler?

Will the valve on the Bird Butler leak?

Are the brass valves safe for my birds?

Are the metal parts that run through the Bird Butler safe for my bird?

How do you clean the Bird Butler?

Are the "Apartment Nest Boxes" for the African Greys and other birds really as good as you say?

What type of glue is used on the nest boxes?  Is it safe for my birds?

How do you ship?

How long will it take before you ship my order once it is received?

 

How long will it take for my bird to learn to use the Bird Butler?

The vast majority of birds will learn to use the Bird Butler the very first day.  Most birds, especially parrots, see the Bird Butler as a new "toy" to check out.  Our pet African Grey began using it while I was installing it on her cage.  The longest it has ever taken is five days.  We have never had a bird that did not learn to use the Bird Butler if the instructions are followed.   The number one reason that there is a delay in learning to use the Bird Butler is that the water bowl is left in the cage, providing no incentive at all for the bird to use the Bird Butler as it's water source.

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Will the valve on the Bird Butler leak?

Under normal use, the valves should not leak at all.  The small valve has a variable adjustment that releases the tension on the stem so that even the smallest birds can use it.  If it is leaking, it has just been unscrewed to far and the front of the valve containing the stem should be turned clockwise until the water stops dripping.  The entire valve can then be turned with a wrench so that it is in an upright position.  There are no adjustments for the heavy brass valve and the large stainless steel parrot valve.  The valves contain a diaphram and O-rings that can eventually wear out from normal use.  The valves can be easily replaced if it becomes necessary to do so.   Do not place the Bird Butler in the dishwasher.  The Bird Butler itself will not be damaged, but the diaphram and 0-rings in the valve will be damaged by the heat, and the valve will start to leak.  It is also possible for any medicines or additives to the water cause the valves to stick, so it is recommended that only pure water be used in the Bird Butler.

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Are the brass valves safe for my birds?

The brass valves are made specifically for birds and have been made since the 1960's.  They are normally used in laboratories that need a controlled water source.  They are completely safe for your bird.  I personally had over 100 pairs of breeders using them at one point in time.

Brass is made of copper and zinc, both of which are poisonous by themselves, but are safe together.  There is no way that you can make the zinc come out of the brass and poison something.  Salt is the same way.  Both sodium and chloride are highly poisonous separately, but together, you use them every day as table salt. 

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Are the metal parts of the mount that run through the Bird Butler safe for my bird?

All of the metal parts that make up the mount are stainless steel.  They are not plated with any other metal and are completely safe for your bird.

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How do you clean the Bird Butler?

The easiest way is to get a bottle brush and use it to clean the interior.  The outside can be wiped off with a damp cloth.  Then fill the Bird Butler with water and place a few drops of bleach in it and allow it to sit long enough for the bleach to disinfect the inside.  Rinse thoroughly with fresh water.  Do not place the Bird Butler in the dishwasher.  The Bird Butler itself will not be damaged, but the diaphram and 0-rings in the valve will be damaged by the heat, and the valve will start to leak.

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Are the "Apartment Nest Boxes" for the African Greys and other birds really as good as you say?

Actually they are better, but it is hard to describe how well they really work until you see the birds using one.  It is the only style that we use for all of our birds.  We have personally bred African Greys, Amazons, Pionus, Ringnecks, Alexandrines, Sun Conures and Rosellas in them.  Our friends that breed birds have great success with eclectus and a larger custom box of the same design worked great for blue and gold macaws.  

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What type of glue is used on the nest boxes and ladders and is it safe for my birds?

The glue is called Titebond II.  It is water-proof and extremely strong.  The glue has been FDA approved for use on cutting boards that come into contact with human food.  Though more expensive than common white glues, we have been using it for several years and feel that it is the best available.  It is very safe for the birds.

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How do you ship?

We ship U.P.S. daily or USPS Priority Mail.   If you provide an e-mail address with your order, a tracking number will be sent to you.  You can then check on your order by clicking on http://www.ups.com .

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How long will it take before you ship my order once it is received?

Our policy is to ship within seven business days, though we usually ship much faster than that.  If unusual circumstances delay an order more than seven business days after the order is received, you will be contacted with the reason for the delay.  A custom order may, of course, take longer.

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copyright by Birds, Etc. 2013